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Privacy Policy

(Last Updated: 10/25/2026 at 11:15 PM PST) Syllaby, Inc.

Abstract

At Syllaby, we value your privacy and are committed to protecting your personal information. Our app adheres to the Google API Services User Data Policy, including the Limited Use requirements.
For more details on how we handle and use user data obtained via Restricted and Sensitive Scopes, please refer to the Google API Services User Data Policy.

To access the policy, click here: Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy)
Please note that our app’s use and transfer of information received from Google APIs to any other app strictly align with the Google API Services User Data Policy, including the Limited Use requirements.

This Privacy Policy explains how Syllaby, Inc. (“Syllaby”, “we”, “us”, “our”) collects, uses, shares, and protects personal information when you use syllaby.io, the Syllaby web and mobile applications, the Syllaby API, and Syllaby integrations inside AI assistants such as OpenAI’s ChatGPT, Claude, and other Model Context Protocol (MCP) clients (collectively, the “Service”).

1. Who We Are & Privacy Contacts

Syllaby, Inc. is a Delaware corporation with offices at 601A Foster Street, Durham, NC 27701, United States.

For users in the European Economic Area (EEA), the United Kingdom (UK), and Switzerland, Syllaby is the data controller of the personal information described in this policy.

For all privacy inquiries, California Consumer Privacy Act (CCPA/CPRA) rights requests, data deletion requests, or questions regarding this policy, please contact our dedicated Privacy Team at:

2. Information We Collect

A. Information You Provide directly

  • Account Identifiers: Your name, email address, password, phone number, and account profile details.
  • Workspace & Team Details: Workspace name, workspace ID, team names, team owner ID, team owner name, and team member email addresses associated with shared workspaces.
  • Billing & Commercial Information: Billing name, billing address, plan subscription status, credit balances, payment transaction history, and credit usage activity. (Payment card processing is handled securely by third-party payment processors; we do not store full credit card numbers).
  • User-Generated Content & Media:
    • Topics, research prompts, target keywords, content ideas, and custom instructions.
    • Generated, edited, or uploaded text including full video scripts, titles, outlines, storyboards, captions, and hashtags.
    • System-rendered voice-overs, chosen background music, synthetic images, video clips, and final compiled videos.
    • User-uploaded media files, including imported images, audio recordings, and raw video footage.
    • Preset configurations, brand templates, scheduled posts, and publishing settings.
  • Voice & Avatar Clone Samples: If you elect to use custom avatar or custom voice cloning features, we collect photo uploads, facial images, and audio recordings provided by you to build synthetic media clones.
  • Communications: Messages, feedback, support tickets, and survey responses sent to us.

 

B. Information Collected Automatically & Integration Diagnostics

  • Device & Usage Data: IP address, approximate geographical location derived from IP, browser type, operating system, device identifiers, referring URLs, pages visited, and timestamps.
  • Tool-Call & Integration Diagnostics: When you interact with Syllaby via third-party AI assistants or MCP tools, we automatically log execution data—including User ID, workspace ID, requested tool name, execution timestamp, and tool execution status/outcome—for operational debugging, security monitoring, rate limiting, and system stability.
  • Cookies & Tracking Technologies: Essential, functional, and performance cookies used to maintain sessions, remember preferences, and gather operational analytics.

 

C. Information From Third Parties

  • Single Sign-On (SSO): Profile name, email address, and avatar image when authenticating via Google or Apple.
  • Connected Social Media Channels: OAuth authorization tokens, account IDs, connected channel/page names, channel avatars/profile photos, post status, live post links, and publishing error messages from connected platforms (YouTube, TikTok, Instagram, Facebook, Threads, LinkedIn, and Pinterest).
  • Scraped Web Content: When you prompt our tools or MCP endpoints to analyze external web links (e.g., via script generation or research tools), we retrieve raw text and image content from the specified URLs via third-party web extraction providers.

3. Connected AI Apps & MCP Integrations (ChatGPT, Claude & AI Assistants)

You may connect your Syllaby account to third-party artificial intelligence platforms, plugins, and Model Context Protocol (MCP) clients—including OpenAI’s ChatGPT, Anthropic’s Claude, and custom assistant clients. The AI assistant acts as an agent executing commands on your Syllaby account at your explicit direction.

 

A. How Authorization Works & Revocation

Connections are established using OAuth authentication or user-generated Syllaby API keys. You select which specific workspace the assistant can access. Access tokens expire after 12 hours, and inactive connections expire after 30 days. You can revoke access at any time through your Syllaby Account Settings or within the third-party client application.

 

B. Data Returned to AI Assistants

When an AI assistant executes a tool call, our backend returns structured data required to complete your request. Data returned to the assistant may include:

  • Your name, email address, workspace name, workspace ID, team owner name, credit balance, and plan state.
  • Generated topics, full video scripts, video titles, captions, presets, storyboards, and scheduled post details.
  • Direct media URLs to rendered videos, generated images, and uploaded files hosted on our Content Delivery Network (CDN).
  • Connected social media channel names, account avatars, publication statuses, live post URLs, and platform publishing error details.
  • Temporary upload authorization links (valid for 60 minutes) and social account authorization links.

Data transmitted to third-party AI assistants is governed by the respective privacy policies and user settings of those AI providers (e.g., OpenAI, Anthropic). We do not control how third-party platforms retain or process data sent to them.

4. How We Use Personal Information & Legal Bases

We use personal information to:

  • Provide and Deliver the Service: Account creation, script generation, video rendering, content scheduling, and automated publishing to authorized social channels.
  • Process Transactions: Manage account subscriptions, track credit balances, process payments, and prevent billing fraud.
  • Maintain Security & Debugging: Monitor system performance, audit tool executions, debug platform errors, and enforce our Terms of Use.
  • Customer Communications: Send transactional notices, receipts, security updates, and product announcements (with opt-out choices for marketing).
  • No AI Model Training: We explicitly do not sell your personal data or user-generated content, nor do we use your content to train AI models.

Legal Bases (EEA, UK, Switzerland): We process data based on: (1) Contract Performance (to deliver requested features); (2) Legitimate Interests (security, product stability, fraud prevention); (3) Consent (where required for cookies or biometric processing); and (4) Legal Compliance.

5. Data Retention Timelines

We retain personal information in accordance with clear operational timelines:

Data Category

Retention Period

Description / Notes

Account & Workspace Data

Duration of active account

Retained while your account is active; deleted upon account deletion request.

User Content & Media

Until user deletion

Scripts, rendered videos, audio, images, presets, and uploaded files remain accessible until explicitly deleted by the user or account termination.

Imported Posting Media

Deleted post-publishing

Temporary files uploaded solely for social media scheduling are automatically deleted immediately after successful publication.

Temporary Link Tokens

60 minutes

Secure presigned upload URLs and authorization links expire automatically after 60 minutes.

Integration Diagnostics & Logs

30 to 90 days

Tool-call logs (user ID, tool name, execution status) are retained for operational debugging and security auditing before automated purge.

Voice & Face Clone Source Files

Until clone deletion

Source audio/video recordings used for clone creation are retained only while the clone remains active in your account and deleted immediately upon clone removal.

6. Public Media Hosting & CDN Disclosures

Rendered videos, generated preview images, and user-uploaded media files are hosted on high-performance Content Delivery Networks (CDNs) to allow fast streaming, browser playback, and direct publishing to social networks. CDN media URLs are unsigned public links. Anyone with access to the direct URL can view or download the associated media asset. Please exercise caution when sharing links returned by our tools or AI assistants.

7. Subprocessors, AI Infrastructure & Vendor Disclosures

We share relevant data categories with vetted third-party vendors and subprocessors solely to provide, host, and optimize the Service:

  • AI Model & Generation Providers: Text, voice, image, video, and synthetic avatar generation models (e.g., OpenAI, Anthropic, ElevenLabs, HeyGen, D-ID, Replicate, fal.ai, BytePlus, MiniMax, Creatomate, Remotion).
  • Web Scraping & Data Services: Third-party URL extraction and web scraping providers (e.g., Firecrawl, HasData, DataForSEO) used to process links you ask us to analyze.
  • Hosting, Cloud & CDN Infrastructure: Cloudflare, DigitalOcean, and Amazon Web Services (AWS).
  • Email & Communications: MailerLite, Mailgun, Postmark, and Amazon SES.
  • Product Analytics & Monitoring: PostHog and Google Analytics 4 (GA4).
  • Payment Processing: Stripe and secure merchant payment gateways.

8. Biometric & Special Category Data Disclosures

If you choose to utilize custom avatar creation or custom voice cloning features, our third-party synthetic media subprocessors process user-submitted facial photos and audio samples strictly to generate and operate your personalized media model. We do not sell, rent, or trade raw biometric templates or face/voice geometry data.

9. Children's Privacy (Under 16)

The Service is intended strictly for professional and commercial use by adults. We do not knowingly collect or solicit personal information from children under 16 years of age (or under 13 in certain jurisdictions). If we learn that we have collected personal data from a child without verifiable parental consent, we will promptly delete that information.

10. International Data Transfers

Syllaby is based in the United States, and data is primary stored and processed on secure servers located in the US. When transferring personal data from the EEA, UK, or Switzerland to countries without an adequacy decision, we rely on standard contractual clauses (SCCs) and appropriate technical safeguards to ensure adequate data protection.

11. Your Privacy Rights & State-Specific Disclosures (CCPA/CPRA)

Depending on your jurisdiction (including California, Virginia, Colorado, Connecticut, Utah, and the EEA/UK), you have rights regarding your personal information:

  • Right to Know & Access: Request details on data collected, specific pieces of data held, and recipient categories.
  • Right to Deletion: Request deletion of your account and associated user content.
  • Right to Correction: Request correction of inaccurate personal records.
  • Right to Opt-Out / Non-Sale: We do not sell user personal information or content for monetary or commercial consideration. Any sharing via analytics/advertising cookies can be controlled via your browser or cookie consent banner.

To exercise any of these rights, please contact us at privacy@syllaby.io.

Disclosure of Your Personal Data‍

Business Transactions 

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement 

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements 

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Website
  • Protect the personal safety of Users of the Website or the public
  • Protect against legal liability

‍Security of Your Personal Data 

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

 

‍Detailed Information on the Processing of Your Personal Data 

The Website Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Website in accordance with their Privacy Policies.

 

‍Analytics 

We may use third-party Website providers to monitor and analyze the use of our Website.

 

‍Google Analytics Google 

Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can opt-out of having made your activity on the Website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

 

‍Firebase 

Firebase is an analytics service provided by Google Inc.You may opt-out of certain Firebase features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy: https://policies.google.com/privacy

 

‍We also encourage you to review the Google’s policy for safeguarding your data: https://support.google.com/analytics/answer/6004245 

 

For more information on what type of information Firebase collects, please visit the How Google uses data when you use our partners’ sites or apps webpage: https://policies.google.com/technologies/partner-sites

 

‍Mixpanel 

Mixpanel is provided by Mixpanel Inc.You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of Mixpanel service, please visit this page: https://mixpanel.com/optout/

For more information on what type of information Mixpanel collects, please visit the Terms of Use page of Mixpanel: https://mixpanel.com/terms/

 

‍Amplitude

Their Privacy Policy can be viewed at https://amplitude.com/amplitude-security-and-privacy

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‍Advertising 

We may use Website Providers to show advertisements to You to help support and maintain Our Website.

 

‍Google AdSense & DoubleClick Cookie 

Google, as a third party vendor, uses cookies to serve ads on our Website. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Website or other websites on the Internet. You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/

 

‍Facebook 

Their Privacy Policy can be viewed at https://www.facebook.com/policy.php

 

‍Linkedin 

Their Privacy Policy can be viewed at https://www.linkedin.com/legal/ads-policy

 

‍Email Marketing 

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us. We may use Email Marketing Website Providers to manage and send emails to You.

 

‍User 

Their Privacy Policy can be viewed at https://user.com/en/privacy-policy/

 

‍Payments 

We may provide paid products and/or services within the Website. In that case, we may use third-party services for payment processing (e.g. payment processors). We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

 

‍Stripe 

We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

 

‍Square

Their Privacy Policy can be viewed at https://squareup.com/us/en/legal/general/privacy 

 

‍PayPal

Their Privacy Policy can be viewed at https://www.paypal.com/myaccount/privacy/privacyhub ‍

 

‍Behavioral Remarketing 

The Company uses remarketing services to advertise to You after You accessed or visited our Website. We and Our third-party vendors use cookies and non-cookie technologies to help Us recognize Your Device and understand how You use our Website so that We can improve our Website to reflect Your interests and serve You advertisements that are likely to be of more interest to You. 

These third-party vendors collect, store, use, process and transfer information about Your activity on Our Website in accordance with their Privacy Policies and to enable Us to:

  • Measure and analyze traffic and browsing activity on Our Website
  • Show advertisements for our products and/or services to You on third-party websites or apps
  • Measure and analyze the performance of Our advertising campaigns

Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit You to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving You interest-based advertising:

You may opt-out of all personalized advertising by enabling privacy features on Your mobile device such as Limit Ad Tracking (iOS) and Opt Out of Ads Personalization (Android). See Your mobile device Help system for more information. We may share information, such as hashed email addresses (if available) or other online identifiers collected on Our Website with these third-party vendors. This allows Our third-party vendors to recognize and deliver You ads across devices and browsers. 

 

To read more about the technologies used by these third-party vendors and their cross-device capabilities please refer to the Privacy Policy of each vendor listed below. The third-party vendors we use are:

  • ‍Google Ads (AdWords)

Google Ads (AdWords) remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads. Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

  • Twitter 

Twitter remarketing service is provided by Twitter Inc. You can opt-out from Twitter’s interest-based ads by following their instructions: https://support.twitter.com/articles/20170405 You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page: https://twitter.com/privacy

  • ‍Facebook 

Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950 . To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217. Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation‍

 

‍GDPR Privacy

Legal Basis for Processing Personal Data under GDPR 

We may process Personal Data under the following conditions:

  • ‍Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
  • Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
  • Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
  • Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
  • Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
  • Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company. In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Your Rights under the GDPR The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights. You have the right under this Privacy Policy, and by law if You are within the EU, to:

  • Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
  • Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.
  • Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
  • Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
  • ➤ To do so, please follow the instructions in the “Requesting Account & Data Deletion” section above or contact us at customerrequest@syllaby.io.
  • Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
  • Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Website.

‍Exercising Your GDPR Data Protection Rights You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

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CCPA Privacy

This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.

Categories of Personal Information Collected 

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. The following is a list of categories of personal information which we may collect or may have been collected from California residents within the last twelve (12) months. Please note that the categories and examples provided in the list below are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact collected by Us, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been collected. For example, certain categories of personal information would only be collected if You provided such personal information directly to Us.

‍Category A: Identifiers.

Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver’s license number, passport number, or other similar identifiers.Collected: Yes.

Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

Examples: A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. Collected: Yes.

‍Category C: Protected classification characteristics under California or federal law.

Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).Collected: No.

‍Category D: Commercial information.

Examples: Records and history of products or services purchased or considered.Collected: Yes.

‍Category E: Biometric information.

Examples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.Collected: No.

‍Category F: Internet or other similar network activity.

Examples: Interaction with our Website or advertisement.Collected: Yes.

Category G: Geolocation data.

Examples: Approximate physical location.Collected: No.

‍Category H: Sensory data.

Examples: Audio, electronic, visual, thermal, olfactory, or similar information.Collected: No.

Category I: Professional or employment-related information.

Examples: Current or past job history or performance evaluations.Collected: No.

Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Examples: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. Collected: No.

Category K: Inferences drawn from other personal information.

Examples: Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. Collected: No.

Under CCPA, personal information does not include: Publicly available information from government records, Deidentified or aggregated consumer information, Information excluded from the CCPA’s scope, such as: Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data. Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

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‍Sources of Personal Information 

We obtain the categories of personal information listed above from the following categories of sources:

  • ‍Directly from You. For example, from the forms You complete on our Website, preferences You express or provide through our Website, or from Your purchases on our Website.‍
  • Indirectly from You. For example, from observing Your activity on our Website.
  • Automatically from You. For example, through cookies We or our Website Providers set on Your Device as You navigate through our Website.
  • From Website Providers. For example, third-party vendors to monitor and analyze the use of our Website, third-party vendors to provide advertising on our Website, third-party vendors to deliver targeted advertising to You, third-party vendors for payment processing, or other third-party vendors that We use to provide the Website to You.

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‍Use of Personal Information for Business Purposes or Commercial Purposes

We may use or disclose personal information We collect for “business purposes” or “commercial purposes” (as defined under the CCPA), which may include the following examples: 

  • To operate our Website and provide You with our Website.
  • To provide You with support and to respond to Your inquiries, including to investigate and address Your concerns and monitor and improve our Website.
  • To fulfill or meet the reason You provided the information. For example, if You share Your contact information to ask a question about our Website, We will use that personal information to respond to Your inquiry. If You provide Your personal information to purchase a product or service, We will use that information to process Your payment and facilitate delivery.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations. As described to You when collecting Your personal information or as otherwise set forth in the CCPA. For internal administrative and auditing purposes.
  • To detect security incidents and protect against malicious, deceptive, fraudulent or illegal activity, including, when necessary, to prosecute those responsible for such activities. 

Please note that the examples provided above are illustrative and not intended to be exhaustive. For more details on how we use this information, please refer to the “Use of Your Personal Data” section. If We decide to collect additional categories of personal information or use the personal information We collected for materially different, unrelated, or incompatible purposes We will update this Privacy Policy.

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‍‍Disclosure of Personal Information for Business Purposes or Commercial Purposes

We may use or disclose and may have used or disclosed in the last twelve (12) months the following categories of personal information for business or commercial purposes:

  • Category A: Identifiers
  • Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
  • Category D: Commercial information
  • Category F: Internet or other similar network activity

Please note that the categories listed above are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact disclosed, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been disclosed. When We disclose personal information for a business purpose or a commercial purpose, We enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

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‍‍Sale of Personal Information 

As defined in the CCPA, “sell” and “sale” mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to a third party for valuable consideration. This means that We may have received some kind of benefit in return for sharing personal information, but not necessarily a monetary benefit. Please note that the categories listed below are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact sold, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been shared for value in return. We may sell and may have sold in the last twelve (12) months the following categories of personal information:

  • Category A: Identifiers
  • Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
  • Category D: Commercial information
  • Category F: Internet or other similar network activity

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‍Share of Personal Information  

We may share Your personal information identified in the above categories with the following categories of third parties:

  • Website Providers
  • Payment processors
  • Our affiliates
  • Our business partners
  • Third party vendors to whom You or Your agents authorize Us to disclose Your personal information in connection with products or services We provide to You

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‍Sale of Personal Information of Minors Under 16 Years of Age   

We do not sell the personal information of Consumers We actually know are less than 16 years of age, unless We receive affirmative authorization (the “right to opt-in”) from either the Consumer who is between 13 and 16 years of age, or the parent or guardian of a Consumer less than 13 years of age. Consumers who opt-in to the sale of personal information may opt-out of future sales at any time. To exercise the right to opt-out, You (or Your authorized representative) may submit a request to Us by contacting Us.If You have reason to believe that a child under the age of 13 (or 16) has provided Us with personal information, please contact Us with sufficient detail to enable Us to delete that information.

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‍Your Rights under the CCPA    

The CCPA provides California residents with specific rights regarding their personal information. If You are a resident of California, You have the following rights:

  • ‍The right to notice. You have the right to be notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
  • The right to request. Under CCPA, You have the right to request that We disclose information to You about Our collection, use, sale, disclosure for business purposes and share of personal information. Once We receive and confirm Your request, We will disclose to You:The categories of personal information We collected about YouThe categories of sources for the personal information We collected about YouOur business or commercial purpose for collecting or selling that personal informationThe categories of third parties with whom We share that personal informationThe specific pieces of personal information We collected about YouIf we sold Your personal information or disclosed Your personal information for a business purpose, We will disclose to You:The categories of personal information categories soldThe categories of personal information categories disclosed
  • The right to say no to the sale of Personal Data (opt-out). You have the right to direct Us to not sell Your personal information. To submit an opt-out request please contact Us.
  • The right to delete Personal Data. You have the right to request the deletion of Your Personal Data, subject to certain exceptions. Once We receive and confirm Your request, We will delete (and direct Our Website Providers to delete) Your personal information from our records, unless an exception applies. We may deny Your deletion request if retaining the information is necessary for Us or Our Website Providers to:
    • Complete the transaction for which We collected the personal information, provide a good or service that You requested, take actions reasonably anticipated within the context of our ongoing business relationship with You, or otherwise perform our contract with You.
    • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
    • Debug products to identify and repair errors that impair existing intended functionality.
    • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
    • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if You previously provided informed consent.
    • Enable solely internal uses that are reasonably aligned with consumer expectations based on Your relationship with Us.
    • Comply with a legal obligation.
    • Make other internal and lawful uses of that information that are compatible with the context in which You provided it.‍
  • ➤ To do so, please follow the instructions in the “Requesting Account & Data Deletion” section above or contact us at customerrequest@syllaby.io.
  • The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your consumer’s rights, including by:
    • Denying goods or services to You
    • Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties
    • Providing a different level or quality of goods or services to You
    • Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services

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‍Exercising Your CCPA Data Protection Rights 

In order to exercise any of Your rights under the CCPA, and if You are a California resident, You can contact Us by email at info@syllaby.io. Only You, or a person registered with the California Secretary of State that You authorize to act on Your behalf, may make a verifiable request related to Your personal information. Your request to Us must:

  • Provide sufficient information that allows Us to reasonably verify You are the person about whom We collected personal information or an authorized representative
  • Describe Your request with sufficient detail that allows Us to properly understand, evaluate, and respond to it

We cannot respond to Your request or provide You with the required information if we cannot:

  • Verify Your identity or authority to make the request
  • And confirm that the personal information relates to You

We will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice. Any disclosures We provide will only cover the 12-month period preceding the verifiable request’s receipt.For data portability requests, We will select a format to provide Your personal information that is readily usable and should allow You to transmit the information from one entity to another entity without hindrance.

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‍Do Not Sell My Personal Information 

You have the right to opt-out of the sale of Your personal information. Once We receive and confirm a verifiable consumer request from You, we will stop selling Your personal information. To exercise Your right to opt-out, please contact Us. The Website Providers we partner with (for example, our analytics or advertising partners) may use technology on the Website that sells personal information as defined by the CCPA law. If you wish to opt out of the use of Your personal information for interest-based advertising purposes and these potential sales as defined under CCPA law, you may do so by following the instructions below. Please note that any opt out is specific to the browser You use. You may need to opt out of every browser that You use.

‍Website 

You can opt out of receiving ads that are personalized as served by our Website Providers by following our instructions presented on the Website: 

The NAI’s opt-out platform: http://www.networkadvertising.org/choices/

‍The EDAA’s opt-out platform: http://www.youronlinechoices.com/

The DAA’s opt-out platform: http://optout.aboutads.info/?c=2&lang=EN 

The opt out will place a cookie on Your computer that is unique to the browser You use to opt out. If you change browsers or delete the cookies saved by your browser, You will need to opt out again.

 

‍Mobile Devices

Your mobile device may give You the ability to opt out of the use of information about the apps You use in order to serve You ads that are targeted to Your interests: “Opt out of Interest-Based Ads” or “Opt out of Ads Personalization” on Android devices, “Limit Ad Tracking” on iOS devices. You can also stop the collection of location information from Your mobile device by changing the preferences on Your mobile device.

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"Do Not Track" Policy as Required by California Online Privacy Protection Act (CalOPPA) 

Our Website does not respond to Do Not Track signals. However, some third party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.

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Your California Privacy Rights (California's Shine the Light law)

Under California Civil Code Section 1798 (California’s Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties’ direct marketing purposes. If you’d like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below.

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‍California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

California Business and Professions Code section 22581 allows California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted. To request removal of such data, and if You are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account. Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

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‍‍Links to Other Websites

Our Website may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

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Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Website, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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Contact Us

For privacy-related requests (including deletion), contact us at customerrequest@syllaby.io. 

For all other inquiries, reach us at info@syllaby.io.